RETURN & REFUND POLICY

At Auralyn Luxe, we want you to feel confident and comfortable in every piece you purchase. Please review our return policy carefully before placing your order.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be:

• Unworn, unwashed, and unused

• In its original condition

• Returned with any original tags and packaging

• Free from stains, scents, pet hair, makeup, deodorant marks, or other signs of wear

Items that do not meet these requirements may not be accepted.

To request a return, email shop@auralynluxe.com with your order number and the reason for your return. Please wait for return instructions before mailing your item.

Pre-Orders

The Quiet Glow Collection is currently available for pre-order. Estimated shipping begins July 10, 2026.

If you need to request a change or cancellation before your order ships, email shop@auralynluxe.com as soon as possible with your order number. We will do our best to accommodate your request before fulfillment begins, but changes or cancellations cannot be guaranteed once your order has entered processing.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping charges are non-refundable. We recommend using a trackable shipping service when returning an item, as Auralyn Luxe is not responsible for packages lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, email shop@auralynluxe.com within 3 days of delivery.

Include your order number and clear photos of the item so we can review the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, altered, or damaged after delivery

• Items returned without their original tags or packaging

• Complimentary promotional gifts

• Gift cards

• Items marked as final sale, if applicable

Exchanges

Due to limited inventory, direct exchanges are not guaranteed.

To request a different size, email shop@auralynluxe.com with your order number. If the requested size is available, we will provide the next steps.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or credit-card provider to process the refund.

Questions

For questions about your order or this policy, contact us at:

shop@auralynluxe.com